Home » Cancellation & Refund Policy

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RENTAL PROCESS

  • A minimum rental item amount of $105 is required for all delivery orders.
  • A 25% deposit from the total order amount is required to confirm and reserve an order. 
  • The deposit is non-refundable from the moment payment is received and the reservation is confirmed. By submitting the deposit, the customer acknowledges that the requested date and equipment are being reserved exclusively for their event.
  • The remaining balance must be paid in full the day before your event or on the event date upon receiving your order.  

ORDER CHANGES

  • When placing an order for your event, you have 24 hours to reduce your order without any additional charge.
  • If after 24 hours you request to reduce your order, the company will apply a 25% cancellation fee on the reduced amount. 
  • If you need to make changes to your original order and are not reducing the total amount of the original order, your initial deposit is not affected.
  • If you wish to add items to your order, the company requires an additional 25% deposit of the total amount for the items requested.

CANCELLATIONS

  • Deposits are non-refundable.
  • All services are final sale. 
  • No refunds on unused equipment.
  • In case of any cancellation, we do not refund the deposit. It will be credited for your next event as long as we are notified of any and all changes at least 24 hours/or a day before your event. 
  • If order is cancelled on the day of the event, deposit will be lost. 
  • If event date is changed on the day of the event, deposit will be lost and a new one will be required to reschedule event.
  • Credits issued are only valid for three months from cancellation.  

SAME-DAY EVENT CANCELLATIONS

  • Deposit will be lost.
  • No credit will be issued.
  • Full Cancellation: If the client cancels on the same day as the event, 25% of the deposit will be retained as a cancellation fee, as this amount is used to activate and process the order.
  • Partial Cancellation: If the client chooses not to cancel the entire order but wishes to reduce the quantity of items, 50% of the total value of the removed items will be deducted from the refund or credited amount.
  • Order Change/Substitution: If the client wishes to completely change their order for a different one, the 25% deposit will be retained as a cancellation fee (as it was required to activate the original order). Additionally, a $50 service fee will apply to cover the costs of returning to the warehouse, unloading the previous order, and loading the new one. 
  • New Order Payment and Availability: The client must pay the full amount of the new order, which is subject to inventory availability at the time of the change.

CANCELLATION OF FULLY PAID ORDERS

  • Cancellations Made Shortly After Payment or Up to 24 Hours Before the Event: If the client has paid the full amount of the order and wishes to cancel either within minutes of placing it or up to twenty-four (24) hours before the scheduled event, the company shall retain twenty-five percent (25%) of the total amount as a credit, which will remain valid for a period of three (3) months from the date of cancellation. The remaining balance may be refunded to the client upon request. 
  • Same-Day Cancellations: If the client cancels on the same day of the event, even if the full amount has already been paid, the company shall retain twenty-five percent (25%) of the total amount to cover administrative and operational costs. The remaining balance will be refunded to the client.